Service Desk Agent Activities for Kuwaitis only - Automated Systems Company وظائف الكويت
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Service Desk Agent Activities for Kuwaitis only - Automated Systems Company تفاصيل فرص العمل المتاحة فى الكويت
- Answer all inbound calls in an efficient and professional manner in order to provide the proper response and solution to the clients’ enquiries/ complaints.
- Develop, maintain and update clients’ files and log all the calls on the system to safeguard fast retrieval of information when needed.
- Follow up on clients’ calls and enquiries where necessary in order to maintain high levels of customer satisfaction.
- Maintain information on the latest updates and changes in the client’s system in order to provide accurate information and high-quality services to Company clients.
- Identify high critical client issues and transfer them to the Team Leader - Service Desk in order to take proper action.
- Identify high technical client issues and transfer them to the Concerned Department.
- Update the Team Leader or manager - Service Desk on work progress, pending tasks, complaints and incidents in order to ensure all clients’ requests are resolved in a professional and timely manner.
- Record all planned / unplanned Incidents including the areas affected and down time while finding the proper solution for the cause behind these outages.
- Perform other duties related to the job as assigned by the Direct Manager.
Job Details
| Posted Date: |
2024-05-28 |
| Job Location: |
Kuwait |
| Company Industry: |
IT Services; IT Services; IT Services |
Preferred Candidate
| Career Level: |
Entry Level |
| Nationality: |
Kuwait |
| Degree: |
High school or equivalent |
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